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Turn conflict into positive change!
Create an organization of ldquoService Prosrdquo and build a competitive advantage!
The Service Pro - Rick Tate & Josh Stroup
Overview: A comprehensive program targeting customer service INrsquos and OUTrsquos, ideal for todayrsquos competitive market. Program includes videos, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Key Benefits:
Build a sustainable, competitive advantage in your organization. Teach your employees how to service your customers properly, at lightning speed. Motivate your employees to make a sustainable commitment to your customers.
In short, The Service Pro provides the tools and techniquesmdashand the all-important motivationmdashto raise service to levels that can give your organization a competitive edge.
Key Features:
Hard-hitting 1-day workshop for service personnel provides both the ldquowhyrdquo itrsquos so important and the ldquohowrdquo training on key competencies. Companion 1-day workshop for leaders is absolutely essential for managers who must understand the big picture and be able to align systems, support, and recognition to make superior service a competitive strategy. Modular training design enables the trainer to adjust emphasis and work effectively within time constraints.
Description:
The Service Pro combines knowledge of customer situations with the latest consumer research to explore better ways to service your customer. The Service Pro is a comprehensive program with everything you need to turn your customer service personnel in to ldquoService Prosrdquo who truly care that their customers have a great experience. They are passionate about servicing their customers. They will earn repeat business . . . drive in valuable referrals . . . enhance your industry reputation.
The Service Pro Program consists of five basic training modules and one supplementary module, along with a step-by-step Facilitatorrsquos Guide with instructions for running each module.
Training for Everyone
The Service Pro: Better, Faster, and Different
Package includes:
Complete Facilitatorrsquos Guide Video PowerPointreg Presentation 5 Participantrsquos Workbooks 5 copies of The Service Pro book
Additional Participantrsquos Workbook/ Code...SPBFPW / $150/ Pack of 5
Price: $695.00
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